Airlines commit to timely reimbursement after flight cancellations

0
Airlines commit to timely reimbursement after flight cancellations
Image: Twitter

Sixteen European airlines have committed to timely reimbursement after flight cancellations.

Major airlines, including Iberia and easyJet, have committed to better information and timely reimbursement of passengers in case of flight cancellations. The Commission had alerted the Consumer Protection Cooperation (CPC) enforcement authorities in December 2020 to address several airlines’ cancellation and reimbursement practices in the context of the Covid-19 pandemic.

Commissioner for Justice Didier Reynders said: “It is good news for consumers that airlines cooperated during the dialogues, and committed to respecting passengers’ rights and improving their communication. In the early phase of the pandemic, some airlines pushed vouchers on passengers. They were acting against EU consumer protection rules.That was unacceptable. Following our joint action, I am pleased that most of them have now agreed to refund these vouchers. I call on authorities to ensure that the remaining airlines also offer a money refund for such vouchers.”

-- ADVERTISEMENT --

The airlines include Aegean Airlines, Air France, Alitalia, Austrian Airlines, British Airways, Brussels Airlines, Easyjet, Eurowings, Iberia, KLM, Lufthansa, Norwegian, Ryanair, TAP, Vueling and Wizz Air.

Commissioner for Transport Adina Vălean added: “I welcome the fact that the bulk of the reimbursement backlog has been cleared and that all airlines concerned have committed to solve remaining issues. This is crucial to restoring passengers’ confidence. The recovery of the air transport sector depends on this. This is why we are also currently assessing regulatory options to reinforce passenger protection against future crisis, as foreseen in our Sustainable and Smart Mobility Strategy.”


Thank you for taking the time to read this article, please remember to come back and check The Euro Weekly News website for all your up-to-date local and international news stories and follow us on Facebook and Instagram.


 

 

 


Deirdre Tynan is an award-winning journalist who enjoys bringing the best in news reporting to Spain’s largest English-language newspaper, Euro Weekly News. She has previously worked at The Mirror, Ireland on Sunday and for news agencies, media outlets and international organisations in America, Europe and Asia. A huge fan of British politics and newspapers, Deirdre is equally fascinated by the political scene in Madrid and Sevilla. She moved to Spain in 2018 and is based in Jaen.

LEAVE A COMMENT

Please enter your comment!
Please enter your name here