More than a dozen customers have reported that after cancelling their flight payment charges, they have been threatened by Ryanair and told they will be prevented from flying with the budget airline in the future and placed on a blacklist.
Ryanair currently finds itself between a rock and a hard place, with thousands of customers demanding their money back after having their flights cancelled due to the coronavirus pandemic. This backlog of complaints and anger from customers has led some individuals to ask their banks to cancel the payment.
Credit cards such as Amex, Mastercard and Vista possess a chargeback measure which helps give confidence to buyers: if customers to not receive the product or service they have been promised, they can use the chargeback tool to get their money back.
The airline has told customers that they are engaging in a “fraudulent” activity for which they could be blacklisted in return and prevented from flying with the airline if the future.
The airline explained that some refunds could even be delayed for up to a year because of the abnormally large amount of claims Ryanair has received, around 10,000 more than usual, and this is an issue that has not gone down well with many customers.
Most airlines have chosen to return the money in the form of redeemable coupons to fly with at a later date. This has been done with the hope of conserving liquidity at a time in which they are not currently receiving any income.