AN AMAZON delivery driver refused to hand over a bottle of sherry because the customer didn’t have ID – even though she is 92.
Carl Johnston bought gran Louise Wilkinson a jigsaw and an £8.50 bottle of Harveys Bristol Cream Sherry online.
He arranged for it to be delivered to her house and when the driver turned up he gave her the jigsaw but asked for photo ID for the booze.
She explained she didn’t have a driving licence or a passport and couldn’t lay her hands on any other picture identification – but insisted she was over 18.
The driver refused to give widow Louise the bottle and took it away.
He tried to deliver it again to her in Seaham, Co Durham, the following day and this time she showed him her bus pass which had her snap on it. But he still refused to give retired shopworker Louise, who has three children and four grandchildren, the sherry.
IT worker Carl, 41, said: “She is clearly old enough to drink and the second time she did have photo ID, but a bus pass isn’t on Amazon’s list of accepted identifications.”
“I can understand that if you are lucky enough to look around 18 you should have to show ID. But my gran is 92. No-one could be in any doubt that she’s old enough to drink.”
“It just seems crazy. Obviously they have to be careful about selling alcohol online and have to make sure only people over 18 buy it.”
“But why can’t they be like in the supermarket where they just accept a visual check if you are clearly over 18. I don’t see why Amazon drivers can’t do the same.”
“She is elderly so this obviously disturbed her a bit. People that age get anxious when things don’t go to plan.”
“I guess we’ll get a refund now and I’ll have to buy her the sherry and drop it off myself.”
Amazon has a list of rules linked to buying alcohol which state: “By placing an order for one of these items you are declaring that you are 18 years of age or over.”
“Valid photographic ID and a signature of the recipient will be required upon delivery for all customers. If the recipient is not over the age of 18 and has not been able to show valid photo identification, the item will be returned to Amazon for re-delivery the following day.”
Its list of “acceptable photo identification” is – passport, photocard driving licence, MoD ID card, a biometric immigration document or a photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram.
Amazon declined to comment.