BUDGET Irish airline Ryanair has announced a new membership scheme for regular passengers on its flights as part of a raft of 2019 customer care improvements.
Ryanair Choice will offer free seats, fast-track and priority boarding for frequent flyers for an annual payment of €/£199.
The airline also announced a new 48-hour free-of-charge grace period for changes to bookings.
The latest customer care improvements include:
Lowest fares – find a cheaper fare within three hours, get paid the difference plus €/£5 MyRyanair credit
Punctuality – deliver 90% target (excluding air traffic control delays) or 5% off following month’s air fares
New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft
Customer care charter – EU261 claims processed in 10 days, new 24/7 support, connect in two minutes
Care improvements – 48-hour free of charge grace period for changes to bookings
Environmental improvements – carbon offset programme and plastic-free in five years
Ryanair Choice – €/£199 annual fee for free seats, fast-track and priority boarding for frequent guests
Digital improvements – new fare finder, sports tickets, bespoke travel guides and faster mobile experience
The airline’s Kenny Jacobs said: “Ryanair is pleased to launch our 2019 customer care improvements, while continuing to deliver ‘more choice, lower fares and great care’. Ryanair will carry 152m customers this year who will enjoy these latest improvements including lowest price and punctuality promises, our Customer Care Charter, new Ryanair Choice membership, and this Summer many will enjoy our new Boeing MAX “Gamechanger” aircraft with more legroom and bright new interiors.
“While we continue to improve our customer care, one thing that won’t change is our lower fares – which we promise will not be beaten – and our customers will still enjoy the biggest choice of destinations, with the most on-time flights and a fantastic onboard experience, as we grow our fleet, traffic and routes.”