THE Son Sant Joan Airport in Palma’s new ‘fast lane’ service has sparked controversy amongst passengers.
The service, which became operational on Tuesday (March 17), is earmarked for those users who wish to avoid traditional ‘zigzag’ queues and pay to go through a faster path to the security control area.
Airlines will have to agree with the company in charge, AENA, on the use of this service, also called the ‘VIP lane.’
However, many flight companies have criticised the plan, saying that the implementation of the fast lane came as a surprise and that staff did not know which passengers were allowed to use them.
A statement released by Air Europa, Air Berlin, Iberia, Vueling and other airlines explained: “We are still receiving information but for now, the tourist class passengers will not be able to use the fast lane. Only passengers who travel in first class or have loyalty cards will be able to benefit from the new service.”