GRANDMOTHER Jean Leftwick has only sky-high praise for EasyJet after the budget airline twice came to her rescue. Sixty-eight-year-old Jean who lives near Alhaurin El Grande frequently flies to and from Malaga and Liverpool airports with her UK-based holidaying grandchildren.
A couple of weeks ago after collecting all the left-over holiday spending following a visit by Daniel, 10, and six-year-old James to her and a friend Julia Holley, she set off to accompany them on the flight back to the UK.
But on board with two hungry and thirsty children, she realised she had forgotten her handbag with the money in. “But the crew could not have been more understanding, giving us drinks and crisps,” said Jean.
“I can’t imagine what would have happened to us if the Easyjet staff had not understood my problems and helped us.”Days later, when returning on an EasyJet flight to Spain, after getting home late, she discovered she had left her purse containing cash, bank cards, driving licence, Residencia card and other personal items on the plane.
But the following day, after going to the airport with Julia, within 10 minutes Jean was handed her purse with all its contents. “The airport security officials and the Easyjet staff were so polite and reassuring. “I couldn’t believe it,” says Jean. “I was a damsel in distress and twice my airline became knights in shining armour and flew to my rescue.
“You hear so many critical stories about low-cost airlines, but to me EasyJet airline staff are just wonderful. And what’s more the airline is always on time if not early.”