Government lateral flow test provider web site crash causes travel misery for thousands
The UK government’s online list of lateral flow test providers crashed on its first day of launch. This came amid much criticism that many of the cheaper options were not available.
From this coming Sunday, (October 24), fully vaccinated arrivals in England can opt for a day-two lateral flow test instead of a more expensive PCR option.
The list of providers went live on Friday morning (October 22) to make it easier for travellers to order their tests – however, within minutes there were reports the site had crashed. When it did eventually go live, many users found it difficult to find a provider with tests for sale.
On Friday evening, the site displayed a message saying it was “offline for maintenance due to high demand”.
It added: “While we work to bring the site fully online, please find below a list of providers that currently offer Lateral Flow Tests.” The list has 24 providers, with prices shown between £18 and £39.
Julia Lo Bue-Said, Advantage Travel Partnership chief executive, said on Twitter on Friday morning: “If you’re overseas right now, trying to complete a dreaded #passengerlocatorform in the knowledge that you can now pre-order a cheaper lateral flow test – you won’t be able to unless you can establish which private test providers have been authorised. The gov website is down.
“The government’s own pages showing private lateral flow test providers has crashed. Before it crashed it was showing misleading pricing, incorrect information and the navigation was clunky. It launched today #travel”
“This is appalling. An embarrassing mess, it’s not difficult to get right and now the system appears to be unavailable,” she added.
Rory Boland, Which? Travel editor, also tweeted, saying: “The government has released its list of day two lateral flow providers. The problem? The first two providers on the list don’t sell day 2 lateral flow tests. Shambolic.”
Thank you for taking the time to read this article, do remember to come back and check The Euro Weekly News website for all your up-to-date local and international news stories and remember, you can also follow us on Facebook and Instagram.