The government is facing repeated calls to step in and support the struggling travel sector as a poll revealed that thousands of passengers have waited months to obtain refunds from airlines in what is now a ‘refund fiasco.’
IRISH cut-price-carrier Ryanair was named by Which? magazine as the worst for processing refunds for cancelled flights due to Covid-19, with 84 per cent of those who asked for a refund saying they have yet to receive their money back meaning only 5 per cent of customers received a refund within the time limit set by the EU, according to the survey.
Ryanair said in a statement that customers “will be refunded in due course, once this unprecedented crisis is over,” many passengers have complained about difficulties with applying for refunds and being offered vouchers after requesting cash.
Ryanair boss Michael O’Leary has previously insisted that all refunds will be paid, but it will take several months to clear the huge backlog.
Results from the complete survey will be published later today, easyJet, British Airways and Jet2 are also mentioned.