By Damon Mitchell • Published: 20 Apr 2020 • 10:32
Orange you pleased you don't have Movistar? Credit: Twitter
Dear EWN, Please allow me to share my nightmare experience with Orange the mobile and internet supplier. It commenced on a recent Monday when I noticed I did not have an internet connection. I telephoned the English-speaking helpline (laughs out loud) and the agent said a technician would call me back, little did I know this would lead to a total of 25 telephone calls and speaking to 22 different people between Monday and Friday. From excuses of the Fraud Department cancelling my account to ‘the system’ doing it by itself, many dropped phone calls and even a trip into Fuengirola to an Orange shop that never opens where I received a fine from the police for being out of my house. On Friday by some stroke of luck, I spoke to a young Orange operator who called to arrange an appointment with the Tecnicos. As if by magic they arrived 30 minutes later and fitted a new router and explained that at some point my landline number was changed as was the password to access wifi with my mobile. Orange cut my internet package completely without warning and without reason and appear to be useless at rectifying the problem. It caused me days of stress and anger. Their efforts to solve the problem stemming from their huge blunder have been nothing short of a disgrace to put it mildly and their customer service something out of the Third World.
Kind Regards,
Ronnie Waugh
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From the interviewed to the interviewer
As frontman of a rock band Damon used to court the British press, now he lives the quiet life in Spain and seeks to get to the heart of the community, scoring exclusive interviews with ex-pats about their successes and struggles during their new life in the sun.
Originally from Scotland but based on the coast for the last three years, Damon strives to bring the most heartfelt news stories from the spanish costas to the Euro Weekly News.
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