Big supermarket chains are having difficulties in responding to the high demand of online shopping orders. Mercadona has temporarily suspend its online shopping service in Malaga after receiving an influx of customers trying to register for the service in the last few days. According to the largely popular supermarket chain, this service will reopen when delivery slots become available again.
On the other hand, Carrefour has begun prioritizing their home delivery service to attend to older citizens, disadvantaged groups, and customers currently quarantined. Although these measures were first adopted in Madrid, the evolution of the virus has forced Carrefour to extend these procedures to the rest of Andalucia. They inform customers that the rest of their shops will remain open during their usual times.
Dia, another large supermarket in Spain, has informed on their webpage that “at this moment, their online shopping service will be affected by the volume of orders they have received”. This also applies to Malaga native supermarket, Maskom, where workers can barely manage to deliver all of the orders they have received. Services they would normally offer as next day deliver are currently taking up to a few days.