COSTA BLANCA NEWS: Problem report app working well in Benissa

ISSUES: The council said the most commonly reported problems come under the cleaning and waste collection category. CREDIT: Ayuntamiento de Benissa

AN application for the public to report day-to-day problems is working well in Benissa, the council reported.

The local authority said the Linea Verde app was enabling the rapid solution of issues, and has become one of the most valued services in the municipality, with use increasing rapidly ever since it was first launched.

Nearly 1,300 incidents have been reported, of which 89 per cent have been resolved, according to the council.


The most commonly communicated matters are those which fall into the Cleaning and Waste Collection category, followed by Public Street, Works and Maintenance, Rubbish, Parks, Gardens and Urban Furniture and Lighting.

The local authority said that while many residents already know about the application it wants to organise actions to get the message out to those who don’t.

To access the service users simply have to download the Linea Verde free app and then select the municipality in which there is the incident they want to report. They choose the ‘Nueva Incidencia’ option and get different category options.

They are then able to describe the problem, attach a photo and send. The app will detect the coordinates of where the incident is located and council personnel will receive the notification, and the procedure for resolving the problem begins.

The sender receives a message on their mobile on any changes related to the incident.

The service also allows for consultations on environmental issues, with a response from a team of professionals within 24 hours.

Benissa Mayor Arturo Poquet said he was pleased with the results of what he referred to as “the best tool for providing an immediate solution to daily problems”, and encouraged residents to carry on using this direct channel of communication with the council.


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