EASYJET has been blamed by a British family from from Yate – England for missing their Disneyland flight due to the airline’s “complete lack of signage”
The Gray family from Yate, Gloucestershire, were travelling from Bristol airport to Disneyland on a surprise trip for their five-year-old son, Oliver, when they were confounded to discover the flight was departing without them despite arriving THREE hours early.
The family has placed the blame on easyJet as according to the Greys there were no clear indications of where they were meant to board. The only visible sign was that for the “fast track” queue, which the family didn’t have.
So they patiently waited for the priority passengers to board, unaware that behind them the standard fare passengers were queuing.
The family continued sitting waiting but concern grew when the clock ticked to 7.05am and the board was saying the gate closed at 7am.
At first the family assumed the flight was just running late, when it turned out that all the passengers had boarded and the plane was making it’s way to the runway.
A few moments later, the family approached the flight desk where they were informed by the gate agent that the family had missed their flight.
EasyJet informed, as reported by The Independent that the gate team did everything possible to try and get them through to the aircraft, however it was unfortunately too late for them to be able to board.
EasyJet then offered Mr Gray and his family alternative travel arrangements at a cost of £330. Mr Gray opted to book online for a flight the following day, missing out on one day at Disneyland.
Mr Gray has claimed easyJet staff were “blunt and rude”, and feels the airline were responsible for the family missing their flight and should have offered discounted tickets.
CCTV footage shows that, while the Grays arrived in the departure lounge near their gate in time, they did not go through to the gate and present themselves for boarding until after the gate had closed.