FEE FURY: Family reportedly charged to cancel a ‘free’ Spanish holiday place for child by TUI

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FAMILY'S FURY: The family were due to travel to Menorca in May but had to cancel their trip for family reasons. Photo: Shutterstock


ONE mother is calling on travel company TUI to refund her money after she was reportedly charged £200 (€232) to cancel a ‘free’ holiday place for her child.

Gemma Disson told one publication she had chosen to go on holiday to Spain because it included a free place for her four-year-old daughter.

The family were due to travel to Menorca in May but had to cancel their £1,000 (€1,160) trip for family reasons. While Gemma told British media she expected to pay a cancellation fee for her and her partner, she was angry to learn she would also have to pay another fee for her daughter’s place.

Ms Disson claims she wrote to TUI in February to query the charge but has not heard back.  Her letter explained: “I appreciate the cost of £200 per person in fees and I expected that for myself and my partner but not for my daughter.

“We booked the holiday on the pretence that there was a FREE child place which indeed was correct.”

A TUI spokesperson said the company would be in touch with the family ‘to resolve the matter.’

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