FEE FURY: Family reportedly charged to cancel a ‘free’ Spanish holiday place for child by TUI

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ONE mother is calling on travel company TUI to refund her money after she was reportedly charged £200 (€232) to cancel a ‘free’ holiday place for her child.

Gemma Disson told one publication she had chosen to go on holiday to Spain because it included a free place for her four-year-old daughter.

The family were due to travel to Menorca in May but had to cancel their £1,000 (€1,160) trip for family reasons. While Gemma told British media she expected to pay a cancellation fee for her and her partner, she was angry to learn she would also have to pay another fee for her daughter’s place.

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Ms Disson claims she wrote to TUI in February to query the charge but has not heard back.  Her letter explained: “I appreciate the cost of £200 per person in fees and I expected that for myself and my partner but not for my daughter.

“We booked the holiday on the pretence that there was a FREE child place which indeed was correct.”

A TUI spokesperson said the company would be in touch with the family ‘to resolve the matter.’


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