A SNOW STORM left around 189 Spanish passengers trapped on a Ryanair plane in Prague for six hours.
The travellers, who were due to fly to Madrid on Sunday morning, were forced to find their own overnight accommodation in Prague before being booked to return home on an alternative flight on Monday night.
Some passengers reportedly suffered panic attacks after the plane sat on the runway during a snow storm, with no one allowed on or off, and no food or drink offered, according to one man on board, Argimiro Perez.
The frustrated traveller was one of several on the plane who took to social media to condemn Ryanair for allegedly failing to inform them what the problem was, or providing assistance. Perez told his Twitter followers: “Three hours ago they put us on the plane, and without offering us water or food they will not give us information. We see frozen wings. A passenger is sick.”
A representative for Menzies Aviation, the company handling Ryanair’s services at Prague International Airport, said: “Many flights have been cancelled and we have no capacity to find accommodation for passengers.” They added: “Prague’s hotels are full.”
While Argimiro Perez claimed passengers had not been offered food or drink, in a statement Ryanair said: “Snow at Prague airport and slow airport de-icing services caused a number of delays on Sunday (3 Feb) including this flight to Madrid. Crew opened the bars onboard and served refreshments, but the flight was regrettably cancelled, as the crew went out of hours. All customers were provided with hotel accommodation and boarded a replacement flight, which departed to Madrid the following day. We sincerely apologised to all affected customers”