A diabolical liberty

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SERVICE: when ordering a soft drink like a coke, getting served a 200ml mixer sized bottle that’s the size you use for rum and coke or gin and tonic instead of a 330ml can or bottle and being charged ‘full’ price Photo: Shutterstock


APART from me who is fed up going into restaurants and, when ordering a soft drink like a coke, getting served a 200ml mixer sized bottle that’s the size you use for rum and coke or gin and tonic instead of a 330ml can or bottle and being charged ‘full’ price?

It’s a diabolical liberty and a raving con. Don’t give me the old tosh that you can only get them direct from Coca Cola. I don’t care. Go in to the local supermarket and buy some. I don’t care if they cost 30 cents and you sell them for €2.20 – just give me a proper size drink OK!

One place told me that if you use cans it lowers the tone of the establishment. Listen mate, I’ve got news for you – your place, as brilliant as it is and I love eating there, is an up market cafe serving people in T-shirts, swimming shorts and flip flops in the summer.

All the staff are walking about in T-shirts, jeans and trainers, not dinner suits and bow ties. It’s not the Ritz. Don’t be the person that stands behind the counter saying ‘you are the 200th person today that I’ve told we don’t get any call for this.’

OK so it’s ‘have a grump at eateries’ today. If you have a sign up saying you close at 4pm like the place Mrs S and Dr S went to in England – then it should be pretty safe to assume that you close at four o’clock correct? Wrong! Mrs S goes in at half three and Dr S is going to join her five minutes later.

Patti orders a coffee then Sarah comes in five or so minutes later and also orders a coffee only to be told she can’t have one because the machine is off and is being cleaned. ‘But you don’t close till 4.’ ‘Yeah, but it takes half an hour to clean the machine and tidy up.’ ‘Yes, so do it when you close not when you are open.’

‘We can’t cos we are open till four.’‘Then close the doors at 3.30!’‘But we have to stay open till four.’ Unfortunately it was a comprehension battle that could not be won. You can almost hear the staff saying, ‘if it wasn’t for all the bloody customers we could get on with our work!’

When I had my shops there was a very simple rule. We opened at 10am and closed at 10pm. The staff had to get there at 9.30am to hoover and do whatever was needed to do so we were ready to serve the public at 10am and at night they didn’t start the closing process till the shop was closed and all the shifts that worked knew those were the rules.

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