IRISH budget airline Ryanair has said its new bags policy – introduced today (November 1) is ‘working well’.
The low-cost carrier said: “Day 1 of our new bag policy and early reports from airports and customers are that it’s working well and reducing delays at security and speeding up the boarding process.”
Day 1 of our new bag policy and early reports from airports and customers are that it's working well and reducing delays at security and speeding up the boarding process.
Here's a reminder of the policy for those travelling with us 👇🛫 pic.twitter.com/l4RnCSBlI3
— Ryanair (@Ryanair) November 1, 2018
However, some customers have taken to Twitter complaining about queues saying: “Ryanair are a joke… They are 1000% gonna lose business over the new bag check in.”
And the Telegraph newspaper claimed that the airline has postponed enforcement of new bag rules amid confusion at Stansted from where it serves 150 destinations.
Many passengers said that, despite having the yellow “gate tag” added to their carry-on cases, Ryanair had let them off the charge today but said next time would be charged £25.
Telegraph Travel said a statement from Ryanair confirmed an unspecified period of leniency. “While our new bag policy has come in to effect today, we have briefed our gate agents to take a reasonable approach while customers get used to the new rules.”
The change in the carrier’s baggage rules – the second this year – means passengers are only be permitted to travel with one small bag (35cm x 20cm x 20cm) free of charge, which must be stored under the seat in front.
Those who pay the priority fee (£6 per person each way) are also permitted to travel with a larger bag (up to 55x40x20cm and no more than 10kg).
Travellers can also pay £8 to check in a bag of the same size into the hold.
Ryanair are a joke.. They are 1000% gonna lose business over the new bag check in 😩the queues this morning pic.twitter.com/g7RbJwpRxE
— Rachel Murray (@raymurr614) November 1, 2018
Genuine question….. how can Ryanair justify that it’s more costly to take your bag to your destination…. than to take a person?
— Ad (@adroberts_adam) November 1, 2018
"to help avoid delays" @Ryanair? This was the efficiency of your policy in Stansted last Sunday when your baggage teams couldn't keep up with the flights coming in. We waited nearly 90 mins for our bags. #Ryanair #ridiculous pic.twitter.com/ULif8XERxu
— Alex Cull (@alexccull) November 1, 2018