ANGRY Ryanair passengers are taking to social media and complaining that flights are being cancelled as little as two hours before take off today (Friday) as the ‘biggest ever strike’ hits the budget Irish airline.
Around 250 flights and more than 30,000 passengers are expected to be hit, including some between the UK and Spain, as cabin crew and pilots strike across five countries.
The low-cost airline said that all affected customers had been sent emails or SMS text messages, although no lists of cancelled flights have been made public.
But this morning flyers are claiming that they have only learned of cancellations two hours before take off and have said: “Lesson learnt the hard way never to fly with such a useless airline.”
Another Twitter user posted, “Thanks @Ryanair for cancelling our flight 2hours before as we are arriving to the airport. Could have given us notice! How do we get our money back for parking, car hire, hotel etc?”
And an angry passenger was supposed to be flying from Bristol to Valencia in Spain today said he was only told of the cancellation yesterday.
He blasted the airline and said: “Well Ryanair, why couldn’t you have confirmed this when everyone else in Europe knew instead of waiting till today !!!!!”
Nigel Munyard added: “We have rebooked to travel Saturday but have to go to Alicante and drive to Valencia, I hope Ryanair are going to pick up the extra fuel, rental charges a motorway tolls.
“Would have got them to put us on a different airline but their phone lines hang up on you and there is a four hour wait on webchat.
“We had to do something fast or Saturday’s flights would have been full.”
This is the email sent to him…
We sincerely regret to advise you that your flight: FR 4440 from BRS to VLC on the 28Sep2018 has been cancelled due to an unnecessary strike by our Cabin Crew.
We regret to advise customers of a strike by some of our German, Spanish, Portuguese, Dutch, Belgian and Italian based Cabin Crew on Friday, 28th September 2018. We have continued our efforts over recent days to avert this strike and the disruptions it will cause, including our many invitations to cabin crew unions to meet with us to resolve their issues.
However, despite these extensive efforts on our part to avert these disruptions, the unions have continued to assert that they expect the strike to go ahead on 28th September.
We are notifying customers today so they can change their flight to an alternative date or take a refund.
We apologise to our customers for these regrettable disruptions which we have done our utmost to avoid.
Your options are outlined below:
1. Apply for a refund
If you wish to cancel your reservation and claim a full refund of the unused flight(s) click Refund and enter your booking details.
Refunds will be processed within 7 working days back to the form of payment used for the original booking.
2. Change your Cancelled Flight (for free)
If you wish to move your flight booking, free of charge, to a different flight on the same day or an alternative date of travel before or after your scheduled departure date, you can do so by clicking Change Flight to transfer your booking online.
3. Re-Route option
If you require rerouting options, such as departing / arriving from another airport service by Ryanair or (if a suitable Ryanair flight is unavailable) and alternative airline, train, bus, or car hire, please contact our Customer Service team (subject to opening hours) or go to the airport ticket desk.
If you avail of rerouting via an alternative airport, you will be entitled to a refund of the reasonable cost of transferring to that airport. Also, if you avail of rerouting and, as a result incur expenses in respect of accommodation, meals or refreshments, you will be entitled to a refund of such reasonable expenses. Please retain all receipts that must be submitted to Ryanair to make expenses claims. If you were notified of a flight cancellation more than 14 days in advance of the scheduled departure date or if there are extraordinary circumstances relating to your flight disruption, you are not entitled to EU261 compensation (as opposed to expenses detailed above).
We understand the inconvenience of flight cancellations and will accommodate your option of choice wherever possible, while complying with EU Regulation 261/2004.
4. Contacting Ryanair:
Customers due to travel on 28th September can contact Ryanair Customer Service by:
Phone/Chat: Customer Service team
We advise customers to firstly claim refunds or change their flights via the links above. While we envisage a busy period, we would ask that customers allow additional time for their queries to be processed.
We hope that our customers understand that Ryanair has made every effort to avert this unnecessary strike and minimise the disruption to our customers. We will defend our low fare business model because it is what gives our customers what they want more than anything else – the lowest fares in Europe.
Ryanair Customer Service Director
Well done @Ryanair for ruining a holiday & costing us hundreds 2hrs before take off. Lesson learnt the hard way never to fly with such a useless airline
— Harriot Bishop (@IgglyBish) September 28, 2018
— Laura Burkitt (@LauraBurkitt) September 28, 2018
@Ryanair Due to cancellations today, I have had to book alternative flights with another airline as members of our party need to be home for childcare commitments. Will I be refunded for these flights as well as my original flights that have been cancelled? Thanks.
— Steph (@stephdermott) September 28, 2018
Our flight was cancelled at the gate!! Half an hr after leaving gate area we get a sms txt: we’re sorry your flight is cancelled. Amazing customer service @Ryanair
— HoneyFlower (@Myrrhflower) September 28, 2018
On a @Ryanair "flight" now from Barcelona. Weve been in our seats for over 2 hours and not moved. No access to food or drink. Some people asked for water and were handes bottles and charged €3 each !! You've a bloody cheek @Ryanair ! Never flying with @Ryanair again.
— fionalawlor (@fionalawlor) September 27, 2018
At the gate FR9272 cancelled at the gate!!!!!!! Wtf!!!!! Exactly what i was afraid of. Never ryanair for me again. I hope all strikers get sacked
— HoneyFlower (@Myrrhflower) September 28, 2018
— RyanairStrike (@StrikeRyanair) September 25, 2018