LOW-COST airline Ryanair has released their February 2018 customer service statistics, which they say confirms they remain Europe’s No 1 customer service airline.
They have revealed that 86 per cent of almost 48,000 flights in February arriving on-time or 89 per cent if you exclude the February 26 – 28 period, which was badly affected by widespread snow.
The numbers reveal there were, on average, just two complaints per 1,000 customers and one baggage complaint per 3,000 fliers despite their newly-introduced bag policy.
The airline claims that 99% of all complaints are answered in seven days.
Ryanair’s Kenny Jacobs said: “Ryanair carried 8.6 million customers in February with 86% of almost 48,000 flights arriving on-time.
“With our expanding route network and additional enhancements, including those recently announced as part of our 2018 ‘Always Getting Better’ programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”