I had an Apartado, a post box, in our local Post Office and received mail regularly. Then a bank of mailboxes was set up in our urbanisation so I cancelled the post box. Since then, the delivery of mail has become less frequent. I know that items have been sent, correctly addressed. I have been waiting for some insurance documents since February. The insurers insist they have sent them three times. Several birthday cards and a magazine that were posted in the UK never arrived. Our urbanisation administrator knows of mail that she has not received. To whom should I complain?
A.S. (Costa Blanca)
First, the Spanish postal system, Correos, has a web site at www.correos.es, where you can register a complaint. They also have a client service telephone at 902 197 197. You should register your problem at your local post office. Perhaps they will help you to file a formal complaint with the system. If these disappearances occur only on your housing estate, it is likely that you are dealing with a thief.