Mobility scooters banned in Spanish hotel chain

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ONE of the biggest hotel chains in Spain will be banning mobility scooters from its premises as of May 1, in news that has ignited controversy on social media, and among guests who have already booked their hotel rooms and suffer from mobility difficulties. 

The chain, which has hotels in Benidorm, Orihuela Costa and Mojacar among other hotspots popular with British tourists, has initiated the ban due to complaints from other guests that the scooters were causing a nuisance. 

The operations director of the hotel group has justified the decision on the basis that the scooters frequently clog hallways and cause accidents and damage, as well as numerous other headaches for guests and staff. 

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Wheelchairs for people with disabilities will be allowed in rooms and throughout the hotel premises, and the nine hotels run by the company are fully equipped to help disabled people with ramps and elevators. 

Part of the problem is that mobility scooters are frequently used by people for fun, drunken antics, or out of sheer laziness, and the needful majority of users may now have to suffer due to the selfishness of a few. 

18 COMMENTS

  1. In Benidorm there is a by-law that states that mobility scooters can not be hired to people under the age of 55 unless they can prove they are disabled. If the police were enforcing this law by taking to court the hire firms that continue to let anybody hire a scooter, these measures would not need to be taken. I feel sorry for those that genuinely need and now can’t enjoy their holiday because of the greed of the unscrupulous companies.

  2. Why do people who can walk ruin it for those that don’t?
    I am in excruciating agony with Arthritis in both knees and struggle to walk. I am trying to raise money by selling my book Travel and work- Attitude is Everything by K & N Jackson . on Amazon to raise funds to have time off work & get new knees. If I can’t then I will need a mobility scooter so to see this is upsetting.

  3. Servigroup are a great chain of hotels with excellent disabled facilities , they are NOT stopping people from using wheelchairs inside hotel and the scooters can be parked outside . As the hotel rightly pointed out – why when they had 8 disabled guests staying were there over 40 scooters parked outside !! The hire companies are the ones that need to only be seen to rent to someone with a disability badge

  4. I wish holiday resorts in the UK would do the same. I am a wheelchair user and many a time cannot get around for these scooters being used by people who can walk but are too lazy

  5. inthink this is awful for genuine people that need them I have a respiratory illness use a wheelchair at home to get around and a scooter on holiday this given my partner a break to from pushing me in chair sorry to say we will never book another servigroup holliday again I know 1 person wont make a difference but it will when all the lazy people change there destinations aswell it will be there loss too

  6. i use a wheelchair at home and a scooter on holiday as it gives my partner a rest from pushing me so i wont ever be booking a servi group hotel again i know im just 1 person who needs to use these things if i could walk i would never want to be on it but when all the lazy people change from your hotels what a loss for yous its gona be no 1 will win in this situation just the scooter hire place but my business 3 times a year will go elsewhere

  7. I am disabled myself and i know a lot of other people need these scooters to get around but. like most things it is being abused as i have seen it myself. I think the hotel should ask for people to show their blue badge.

  8. There is no justification for doing this. It’s discrimination they should be ashamed of themselves. Deal with the ones that don’t need mobility aids leave those that need them alone. I have a good friend who uses the calypso and needs her scooter now she can’t go there. I certainly won’t be using those hotels until they lift this restriction. DISGUSTED

  9. at last somebody is doing something about these menaces called scooters I go to Benidorm a lot and these things are abused by drunken idiots and cause havoc I don’t mind people who need them but it seems to be now its part of peoples holiday due to the madge mobile thinking lets hire a scooter and save on taxis and run people down ha ha very funny not get a life enjoy your holiday and walk people you never know you might enjoy it

  10. Scooters should only be sold or rented out to blue-badge holders. But even here a caution is very much needed. A BBC News programme on 27 January this year (www.bbc.co.uk/news/uk-england-35408558) reported there had been almost 1,000 prosecutions in UK in 2015 for fraudulent use of ‘blue badges’ and more than 2,000 blue badges had been reported stolen.
    If someone is legitimately awarded a ‘blue badge’ because of mobility difficulties, I believe they are also issued with a ‘disability identity card’ — a detailed plastic card like a credit card. People wanting to buy or rent a mobility scooter should be asked not for a “blue badge”, because ‘blue badges’ can be stolen or photocopied and are pretty meaningless, but for their personal ‘disability identity card’.
    It’s quote interesting unquote that two years ago pretty well ALL insurance companies stopped insuring mobility scooters in Spain because of all the claims that were being made because the scooters were being used abusively.

  11. John

    My wife has a British Disabled Blue Badge but there is no separate identity card. The crazy thing is that the person’s photograph appears on the card but when parking the photo is on the side that is face down.

    When hiring one of these mobility scooters, the blue badge should ideally be shown and the photograph should match the person undertaking the hiring.

  12. John EWN, thanks … a useful addition to the total folklore about disability badges as well as about scooters: Spanish blue badges don’t have photos.

    Quite often my wife leaves me in the car while she just very briefly dives into a shop and I get so angry about the HUGE number of times couples in their young 20s pull into the blue parking slot alongside, put a blue badge in their windscreen and run off giggling, hand-in-hand.
    A suitable penalty if ever the police bothered to bring these people to court ,might be to cut their right legs off … then the word might get around that blue badges mean all kinds of very heavy things and aren’t for fun at all.

  13. Hi, unfortunately i am one of the unlucky ones that have to use a mobility scooter while i am out and about and have booked into one of the Servigroup hotels, i know about the scooter ban and prepared to pay to hire a scooter but I can’t find out from anyone were I can leave my own scooter in the meantime as i have to take it with me to get about at the airport’s.

  14. Valerie, I’m sure you don’t have to worry … only two problems. (1) How long do you/we have to sort out what you see as ‘your problem’. (2) How do we get to communicate with each other? I need to ask questions. You need to answer. But if either of us took the silly risk of putting an email address or telephone number on this EWN site we’d be risking everlasting crank emails or phone calls from the world’s weirdoes after that.
    But let’s sort out the Number One question/s. (a) how long before your holiday? (b) what airport will you be flying out of? © what airport in Spain will you be flying into? (d) what airline all you be flying with?
    That should do for starters.
    I think the actual answer is going to be: talk to the customer support staff of the airline you’ll be flying with! They’ll very likely be well used to helping scooter users with every kind of problem imaginable.

  15. I am disabled and use a mobility scooter all of the time. My husband and I were in benidorm and had to leave my scooter in a bay for scooters outside the hotel. Struggling across the foyer to the lift and then to our room was agony. While we were there we saw so many people not disabled using scooters. We actually saw a young couple on a double scooter. The man was on the front holding a child and the woman on the back, also with a child. More needs to be done to ensure that only genuine people can hire these scooters otherwise it is discrimination,

  16. Doreen … I go back to the comments I made earlier on in this series: sadly you might just as well try shouting into a hurricane-strength wind. I had the idea that hotels could maybe elect to be more sympathetic and helpful to people able to present a ‘blue card’ and that firms hiring-out scooters could be required by law only to hire-out scooters to people presenting a ‘blue card’. So I’ve thought and thought and thought about how to ‘enforce this perfect blue card world’, but it ain’t going to happen. I went into my local copy-shop and, without any kind of question asked, they reproduced four immaculate, indistinguishable, plasticised copies of my own (genuine) ‘blue card’ … and said I owed them €4!
    Not very many people with a genuine need of ‘invalid facilities’ are going to get around to getting a ‘blue card’ in Andalucia in any case — I am very grateful for mine, but it took me seven weeks, required a referral from my doctor, three 190-kms round-trips into Malaga, and a whole day in a big building “being tested” by all kinds of specialists including two kinds of medico, a psychologist and (I think) some kind of police lady. But, after all that, I will still have to renew it every three years. (more follows)

  17. (continued) My own preferred solution would be well-publicised determined police prosecutions:
    (a) for the unentitled use of invalid scooters and for the indiscriminate hiring-out of invalid scooters;
    PLUS
    (b) determined prosecutions for unentitled parking in invalid car parking spaces, for the unentitled use of genuine ‘blue cards’ belonging to family or friends, for using spurious copies of ‘blue cards’ …
    and (c) for every other kind of unentitled use of ‘the facilities or concessions intended for GENUINE invalids’, whether ‘blue carded’ or not …
    and (d) in any other way aiding-and-abetting unentitled use.

    There would be a Court warning for the first offence; the well-publicised compulsory amputation of a foot for a second offence to give the offender some small insight into why invalid facilities are important to invalids; and the HUGELY PUBLICISED compulsory amputation of half a leg for the third offence … so as to reinforce the message VERY forcibly. Then we might start to get somewhere. But it ain’t going to happen, is it … this is a sick world where it seems that many of the younger generations don’t think of anything other than themselves, let alone care.

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