REPORTS have surfaced about a dispute between Ryanair and a double legged amputee being asked to ‘crawl to the plane’.
Ryanair are adamant that the disabled passenger has in fact invented the dramatic events which he purports to have happened on his return home from Malaga airport to Manchester with his wife and young daughter.
The 38-year-old father of two, Matthew Parkes, lost his legs in November after contracting life threatening sepsis. He told the Manchester Evening News that Ryanair staff said he had to crawl down two ramps, a set of stairs, across the tarmac and up the steps of the plane.
“Ryanair made me feel humiliated and like I didn’t matter,” said Parkes
“I felt like a second-class citizen and was so embarrassed when this is so fresh and I’m still getting used to people staring at me. Total humiliation.”
Instead of letting Mr Parkes board first, he reports that Ryanair waited for everyone else to board and then stretchered him onto the plane.
“They dragged me backwards from the front to the back of the plane, knocking into people. Everyone was staring at me,” he said.
Parkes then explains he had to drag himself up onto his seat without any help from the cabin crew who also explained the distraught passenger he would have to crawl up the isle to use the toilet.
Pamela Parkes, Matthew’s wife, was appalled by the apparent offensiveness and complained to staff at the airport.
“Ryanair treated him like an animal on the way back – he wasn’t recognised as a person, and I had to see my husband be humiliated,” She said.
“I’m absolutely disgusted. They need to change their policy for disabled people.”
She also reported that they asked for a sandwich early so her husband could take his medication but that air crew ignored them and served everyone else first.
On the other hand, Ryanair are completely refuting these claims, they said in a statement: “This passenger ordered, and was provided with, PRM (passenger with reduced mobility) assistance at Malaga Airport. This service is provided to all airlines by the airport operator AENA.
“We have received no reports from either the cabin crew or the PRM provider of any issues in assisting this passenger to his seat. As far as we can tell there is no truth to these claims and no complaints were made by this passenger or his two travelling companions to either our cabin crew or the PRM assistance provider.”