Airline fined over mobility assistance line


AIR EUROPA has been fined €4,500 for forcing passengers with mobility problems to pay for calls to request airport assistance.
Regulations in Spain, and in Europe, lay down that airlines must guarantee assistance for their passengers at airports at no extra cost.
Yet in October 2014 the State Air Security Agency issued Air Europa with the fine after discovering it was giving a number starting with 902 to call to request assistance.
Although the airline changed the number to a freephone one and appealed, Spanish High Court judge Manuel Ponte has now confirmed the fine, finding that although not a number charged at additional rates, the 902 number was not free for callers and therefore broke regulations.


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