Airline takes zero tolerance stance after Alicante passenger causes diversion

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JET2: Alicante passenger receives lifetime ban for disruptive behaviour.


AIRLINE Jet2.com has pledged to take a harsh line against any disruptive and inappropriate behaviour on board its flights, following a rise in in-flight incidents industry-wide.
The zero tolerance policy comes after the airline has issued a lifetime ban to a male passenger who was headed to Alicante from Leeds Bradford Airport. The man was one of a party of 14 who was asked on numerous occasions to stop consuming illicit alcohol and to calm his behaviour with other passengers reporting his use of intimidating language and threatening behaviour.
Jet2.com said: “Due to his unacceptable behaviour on board, the pilot diverted the flight to Toulouse where the disruptive passenger was handed over to the police authorities and the remaining travellers continued onto Alicante. As well as him delaying holidaymakers, he could now be facing prosecution for his behaviour and could be found liable for the costs of the divert, which will run into thousands of pounds.”
Phil Ward, Managing Director of Jet2.com said the strong stance has been put in place to protect families and holidaymakers, ensuring every customer has a safe, enjoyable and comfortable flight without the worry of disruptive behaviour. It will cover all flights over 55 destinations across Europe.
Unacceptable behaviour on board includes racist behaviour, threatening conduct towards passengers and staff, and excessive consumption of alcohol, any of which can result in police prosecution, refusal to board, flight diversion and a flight ban for life.


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