Comedy of errors for Ryanair flight

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A Ryanair flight operating from Santiago to Valencia was forced to turn around yesterday after one of its passengers suffered a panic attack in mid-air.

Flight FR7223 got off to a shaky start after leaving the Galician airport at 11.40pm, almost two hours behind schedule. Once in the air, the situation was further complicated when the young passenger, aged between 13 and 15, underwent a panic attack about an hour into the journey.

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The girl was travelling as part of a group of youngsters accompanied by various supervisors, one of whom, together with a doctor travelling with the group, laid her down at the back of the plane in an effort to calm her nerves.

At this point, the Ryanair cabin crew decided to turn the plane around and return to Santiago. Tempers flared among the other travellers, due in main to a lack of communication between the passengers and crew. It is reported that announcements were only given in English.


Speaking to La Voz de Galicia,journalist Cristina Rodriguez said: “None of the crew could speak Spanish, so a passenger had to take up the microphone and translate what the crew was saying.

“They only told us that an incident had taken place and that we had to return to Santiago.

“However, the doctor travelling with the group insisted that the girl was fine to continue the journey.”


Once the flight had landed back at Santiago airport, a doctor immediately boarded the aircraft and confirmed that the girl was fine.  The flight crew, however, insisted that she leave the plane, and she was escorted off by a member of the Guardia Civil.

The flight left Santiago for the second time at 2am. Rodriguez went on to say: “We arrived in Valencia at around 3.30am. We were angry but not because of what happened with the girl. It was because of the lack of respect Ryanair showed us, the lack of communication and how they managed the incident.

“We were waiting a long time in the plane and weren’t even offered water: they wanted to sell it to us. What’s more, there was no danger, no need to turn back. The crew were definitely not up to scratch.”





7 COMMENTS

  1. a note for Spanish, Italians, and French…Ryanair is an Irish airline, therefore DO NOT expect the crew to speak your language. If you have a problem, learn English

  2. How come ony ONE of the passengers spoke English? I mean… jeez… it’s one of the most widely spoken languages in the world. Whatever happened to learning foreign languages?

  3. Portuguese and Spanish are also two of the most spoken languages in the world, What is the reason for those whose 1º language is english not to learn them and speak them as a foreign language.
    NB: Apart from that, Portugal or Spain are not British colonies so you should learn to speak the local language when you go abroad, as we do when we go to an english speaking country or french or deutch or whatever. Even though Ryanair is an irish airline which on board language is english, when you fly to Portugal the crew including cabin and flight crew should speak in Portuguese. (Not because Portuguese people do not speak english, since the average citizen speaks at least two foreign languages, however in Portugal you are the foreign and for that reason and as a way of being respectful to the local people you should at least try to speak their language. On Board the PA should be made in english and in the language of the country to where you are flying to.

  4. Oh the irony, you complain that the crew should speak spanish because all spanish and Portuguese can speak two languages, well if, according to you, most of those passengers on board would be able to understand English what was the problem?

  5. It would be helpful if people would read the facts. Ryanair was flying between two Spanish cities, therefore surely the assumption would be that most of the passengers would speak Spanish. eg. if Air India flew between Edinburgh and London, you would expect them to speak English!!!!! Malaga, in Southern Spain is the hub airport for Ryanair, surely therefore it would be a required pre-requisite that all staff have basic Spanish language..Correct me if I am wrong, but, isn’t is just courteous, when operating the main part of your business in a foreign country, that your staff speak the language of that country. Sadly, too many Brits think that the whole world should speak English just for them.

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