Budget airline easyJet is insisting a death certificate be produced before allowing a refund for a ticket.
Daniel Pallace and his friend, Ozan Yunas, were due to fly to Barcelona for a stag party, but Ozan, 28,fell ill with meningitis on Christmas Day. His life support system was shut down on December 30.
Daniel, 26, asked easyJet for a refund, which he wanted to donate to the charity Meningitis Now.
The airline demanded to see a copy of the death certificate before they would agree to issue a refund and reissue the seat for sale.
The flight to Barcelona cost £108.98 and Daniel was forced to contact Orzan’s grieving sister Yasemin, 23, and ask her to forward him a copy of the certificate. The airline refused the copy, as it had not come direct from Orzan’s family.
Daniel had to ask Yasemin to forward the document herself, prompting the airline to send her various e-mails asking her to prove the death of her brother.
EasyJet has issued a denial that it had refused to payout a refund, but stated that refunds could not be paid out until permission had been given by a direct relative of the family who had passed security screening.
The airline has, however, apologised for any inconvenience it had caused.