The consumer support group FACUA is trying to help travellers affected by Spanish tour giant Orizonia going into receivership.
Thousands of tourists have been left stranded, including a group of 30 Physics students from Madrid who were staying on the Riviera Maya resort in Mexico. Their hotel demanded €1000 from each of them in case the company did not pay them even though the students had paid for their package in full.
Orizonia is likely to close 950 travel agency offices that operate under the brand name Vibo Viajes.
The company also operates other travel companies, including Iberojet, Solplan, Viva Tours, Kirunna, Condor and Orizonia Life, the hotel chain Luabay and the airline Orbest.
The current situation is similar to when Viajes Marsans folded in 2010, leaving hundreds of thousands of customers either out of pocket, losing their holidays or stuck in a foreign country with no way of getting home.
FACUA recommends that anyone who has booked a holiday through Vibo Viajes should confirm that their hotels and airlines will provide the service that has been paid for with written confirmation.
If the travel providers refuse, customers should make a complaint against the agency through a consumer’s group.
If the pre-agreement by tour operator Barceló to buy Vibo Viajes does not go ahead, customers could find themselves having to make application to the creditors for refunds and compensation.