Expat ‘furious’ over treatment by airline

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COSTA DEL SOL businessman Michael Senker has started a petition to find out if others have been affected in the same way as he by budget airline Ryanair.

Michael says he is “furious and totally frustrated” after he was unable to speak to anyone at the airline over items he left onboard a flight. He was on his way back from his mother’s funeral in the UK on a Ryanair flight from Stansted to Malaga.

Michael, 62, travels with his wheelchair and in when leaving the flight he left his laptop, headphones and a mobile phone on board the plane. “When I tried to contact Ryanair the next morning I discovered there was no telephone number or email, just a fax.”

EWN can confirm there is an online contact form on the airline’s website.

Michael’s wife went to the Ryanair desk at Malaga airport to report the missing item, but was informed that they are just agents and that nothing had been handed in.

So Michael sent a fax. The reply said: “Ryanair along with most other airlines do not log or retain items left on board the aircraft.

All such items are forwarded directly to the lost property offices at either the arrival or departure airport”.

He then called the head office number where he says the woman at reception refused to put him through to anybody.

“It has been two weeks now of trying to speak to a human being at Ryanair. Michael has made a police report to both Spanish and British police as well as contacted Watchdog UK and is starting a campaign to see how many people like him are having these kinds of problems with Ryanair.

“I am not going to let this go,” said Michael. “I know it was my fault for leaving the laptop on the plane, but all it takes is a little bit of customer service on Ryanair’s part.”

Michael would like to hear from anyone with similar problems willing to sign a petition.

They can contact him on [email protected]

EWN could not find a contact number or email address to seek comment from the airline.

EWN EXCLUSIVE
By Nicole Hallett
[email protected]

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