Thousands of Telefonica clients disconnected for 5 hours

THOUSANDS of Telefonica clients on the Costa del Sol were left without service for five hours.

The problem, which affected clients in Marbella, Ronda, Casares and Estepona, last Friday was due to a fault with a commutation network system, and also caused minor problems in Malaga City.

According to Telefonica, it affected 20 per cent of communications in Malaga province, however, it did not affect clients with smartphones, which account for 65 per cent of clients in the province.

Consumer group Facua said compensation for this can amount to the average of the amount charged over the past three months or five times the monthly tariff calculated proportionately by the time the problem lasted.