MOST airlines operating in
The consumer group says most complaints they receive relate to Ryanair, Vueling and
A third of all complaints related to the airline industry submitted to Facua by consumers were about Ryanair, the group said in a statement.
Ryanair was followed by Vuelin with 24 per cent and
The most common complaint received from consumers is the failure of airlines to comply with EU regulations regarding compensation for flight delays or cancellations.
EU regulations stipulate passengers are entitled to compensation between €125 and €600, as well as food, drink and shelter, depending on each case, Facua states.
Other complaints which top the Facua list are the additional charges levied on passengers when purchasing flights.
These include fees for: administration, payment by credit or debit card, online check-in, boarding passes at airports, baggage, among others.
Meanwhile, on February 11, in response to a Which? Article “Which? to launch super-complaint against ‘rip-off’ card surcharges,” Ryanair’s Stephen McNamara said: “Ryanair does not levy any credit or debit card payment ‘surcharges’.
“Even our administration fee is avoidable by passengers who use our recommended MasterCard Prepaid,” he said.
By John Jackson