GRANDMOTHER Jean Leftwick has only sky-high praise for EasyJet after the budget airline twice came to her rescue.
Sixty-eight-year-old Jean who lives near Alhaurin El Grande frequently flies to and from Malaga and Liverpool airports with her UK-based holidaying grandchildren.
A couple of weeks ago after collecting all the left-over holiday spending following a visit by Daniel, 10, and six-year-old James to her and a friend Julia Holley, she set off to accompany them on the flight back to the UK.
But on board with two hungry and thirsty children, she realised she had forgotten her handbag with the money in.
“But the crew could not have been more understanding, giving us drinks and crisps," said Jean.
“I can’t imagine what would have happened to us if the Easyjet staff had not understood my problems and helped us.”Days later, when returning on an EasyJet flight to Spain, after getting home late, she discovered she had left her purse containing cash, bank cards, driving licence, Residencia card and other personal items on the plane.
But the following day, after going to the airport with Julia, within 10 minutes Jean was handed her purse with all its contents.
"The airport security officials and the Easyjet staff were so polite and reassuring.
“I couldn’t believe it,” says Jean.
“I was a damsel in distress and twice my airline became knights in shining armour and flew to my rescue.
"You hear so many critical stories about low-cost airlines, but to me EasyJet airline staff are just wonderful. And what’s more the airline is always on time if not early."
“I can’t imagine what would have happened to us if the staff of Easyjet had not understood my problems and helped us out,” continues Jean, 68, whose family all live in the North West Cheshire area.
On the first trip a couple of weeks ago Jean collected together all the left over holiday spending money of Daniel, 10, and James, 6, who had spent their holiday with Jean and her friend Julia Holley, put it with her own in her handbag…. and then left her handbag at home.
“So there I was on the plane with NO MONEY with two young children,” Jean goes on. “But on the aircraft the staff could not have been more understanding and gave us drinks and crisps on the flight once they knew the situation.” The boys were convinced they would die of thirst and hunger before they got home!
A few days later Jean was returning from another family trip using the same airline and managed to leave her purse on the plane.
Julia takes up the story: “It was late when we got home from Malaga airport, but it was only then that Jean realised she did not have her purse with not only her money, but all her cards, driving licence, Residencia card and the other things you need to get around here in Spain. She was very cross with herself”.
However the following day the pair went to Malaga airport and within 10 minutes the purse was returned to Jean with all of the contents intact. The security staff at the airport and the Easyjet staff were so polite and reassuring.
“I couldn’t believe it,” says Jean. Carelessness on my part totally but the airline staff just came to my rescue, twice. You hear so many critical stories about low cost airlines these days, but to me my airline staff are just wonderful. And what’s more Easyjet are always on time if not early''.
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